In this episode, Susan interviews Richard White, Founder & CEO of Fathom.video. Richard shares his insights on the rollercoaster ride of entrepreneurship, from navigating the challenging funding landscape of 2021 to his unique perspective on decision-making and overcoming rejection. With Fathom.video, Richard not only disrupted the transcription industry but also applied a consumer playbook to a B2B product, achieving outstanding retention and growth before even considering monetization. Susan and Richard delve into the power of hypothesis-driven startups, the key to attracting users emotionally, and the art of balancing the roles of maker and manager. Richard's journey is an inspiring testament to patience, perseverance, and the rewards of building a product that people genuinely love.    About Richard: Richard White is founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of taking notes. Prior to Fathom, Richard founded UserVoice, one of the leading platforms that technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. Richard previously worked on Kiko, a company in the first batch of Y-Combinator, with Justin Kan and Emmett Shear who subsequently went on to found Twitch. Richard is passionate about designing intuitive productivity tools with delightful user experiences.   Connect With Richard: Website: https://fathom.video/ Linkedin:  @rrwhite Twitter: @FathomDotVideo   About Susan: Susan Sly is a Tech Co-founder and Co-CEO, a tech investor, best-selling author, keynote speaker, entrepreneur, and host of the highly acclaimed podcast – Raw and Real Entrepreneurship. Susan has appeared on CNN, CNBC, Fox, Lifetime Television, The CBN, The Morning Show in Australia and been quoted in MarketWatch, Yahoo Finance, Forbes, and more. She holds Certificates in Management and Leadership, Technology and Operations, and Strategy and Innovation from MIT. Susan is the author of 7 books. Her book project with NY Times Best Selling Author, Jack Canfield, made six Amazon Best Selling lists.   Connect With Susan: Twitter @Susanslylive Twitter @rawandrealentr1 LinkedIn @susansly Facebook @susanslylive Website https://susansly.com/   Join the Raw and Real Entrepreneurship Community https://www.facebook.com/groups/rawandrealentrepreneurs   Join Susan's Insider’s List   https://susansly.com/insider/