In this episode Alicia Miller explores the concept of behavioral insights and how tax administrations can leverage it in their operations. She also shares insights from a publication she co-authored - Behavioural Insights for Better Tax Administration: A Brief Guide. Alicia Miller is the Director of Analytics Research and Technology Division (OCPO) at the United States Internal Revenue Service. She is also a Co-founder of OECD FTA Community of Interest on Behavioural Insights and Co-Author, Behavioural Insights for Better Tax Administration: A Brief Guide.