Tabitha Richardson is the National Learning & Development Manager for Business Insurance at Marsh McLennan Agency. Tabitha shares her experience as an insurance professional and her deep involvement in diversity. She talks about the talent gap, what the new generation currently is looking for in the workforce, and so much more. Find out more about the exciting new developments happening in insurance in this week’s episode!   Key Takeaways: A little bit about Tabitha and her work as a Learning and Development Manager. Tabitha majored in psychology; how has that helped her throughout her career? In having a conversation with a car salesman, he said insurance people were worse than people in his industry! There’s a huge negative perception of insurance. The insurance industry has a huge talent gap and people are retiring out. The new generation’s needs are much more different than the baby boomer generation. The new generation knows they’ve got options and aren’t afraid to use them. Why does the state of Florida have the most litigation claims? Our younger generation is very connected to their community and they want to do good for their people. Tabitha talks about the allyship that she’s part of at MMA. Unfortunately, some people just don’t fully understand the benefits of D&I. There are gaps in black and brown senior leadership. What are some of Tabitha’s roles and responsibilities? When you chase approval, you chase perfectionism.   Mentioned in This Episode: Marshmma.com/us Tabitha on LinkedIn The Gifts of Imperfection, by Brené Brown