In the second episode of two episodes exploring the culture in DHS and how it contributed to Robodebt, Danielle takes us through the pressures being experienced on the frontline in Centrelink. From the rise of employee engagement surveys, the use of temporary labour hire, to the decline of unions, this episode explores the importance (and challenge) of knowing what's going on the frontlines. You can find the Centrelink culture review we discussed here. This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be. Intro grab features Mr Scott Britton, 8 November 2022  Now for some appropriately bureaucratic disclaimers.... Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service. Nothing we say should be taken as representing the views of the Government or our employers. While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right. If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself. The first eight episodes were recorded before the Royal Commission launched its report and so don’t benefit from the great wisdom of Commissioner Holmes. Please feel free to email us corrections, episode suggestions, or anything else, at [email protected]. Thanks to PanPot audio for our intro and outro music. 'Til next time!