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Another great round of questions, thanks!Now for some appropriately bureaucratic disclaimers....While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodeb...
Post Office’s internal inquiries never got to the bottom of the situation. Here we unpack how to choose an investigator, getting the information to the person, and what do with a report.Opening grab from Sir Anthony Hooper, independent chair of Horizon mediation scheme.Subsequent grab from Mr...
Published 11/18/24
Post Office leadership commissioned at least 6 different investigations of varying degrees of independence and rigor into complaints about Horizon after 2010. And yet none of them got to the truth. In the next two episodes, we unpack what not to do when setting up inquiries and investigations....
Published 11/04/24