According to Marlene Chism, conflict isn’t the problem - mismanagement of conflict is. If you think of almost any conflict you’ve ever had, it can be traced back to a conversation that should have happened but didn't. As the author of From Conflict to Courage: How to Stop Avoiding and Start Leading, Marlene joins us on this episode of The Workplace Communication Podcast, Marlene joins us to talk about the role of avoiding, appeasing and aggression in conflict and guides listeners to reflect how identity drives behaviour. Leadership tips you won’t want to miss: 🎙️ Why conflict can’t exist without being fueled by an inner conflict 🎙️ How the key to inner peace is personal responsibility 🎙️ Recognizing and approaching the 3 different types of resistance 🎙️ Identifying the 4 main reasons for relationship drama Marlene Chism works with leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. Marlene is a recognized expert on the LinkedIn learning platform, producing five educational video series on topics that include anger management, working with high conflict people, and having difficult conversations. She has a degree in Communications, a master’s in Human Resources Development, and she’s an advanced practitioner in Narrative coaching. Marlene is the author of five books including her latest book, From Conflict to Courage: How to Stop Avoiding and Start Leading. If you’re looking to change the role that conflict plays in your life, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Marlene Chism’s contact information: Website Book LinkedIn YouTube Facebook Twitter Instagram: marlenechismconsulting Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes