It's easy for key industry players to talk up AI's potential positive social impact, but what does building for social impact actually look like? At Thoughtworks, a small team has been working on a project called "Jugalbandi," designing AI-driven systems and tools for civil society initiatives, such as a chatbot that helps Indian citizens find information about government programs and schemes in their native language. Earlier this year, Jugalbandi caught the attention of Microsoft CEO Satya Nadella, who saw it as evidence of AI's power to drive transformative change to every single part of the world. In this episode of the Technology Podcast, Jugalbandi team members Vinod Sankaranarayanan and Prathamesh Kalamkar offer an inside look at the project, talking in detail about the work they've done, some of the challenges they've faced and how they're looking to expand and increase its impact in the months and years to come.