In this episode of Toy Business Unboxed, join us as we speak with Jordan, founder of Omnie Integrated Services. Jordan shares his extensive background in customer service and his vision for revolutionizing e-commerce support using AI and automation. We delve into industry trends, the benefits of outsourcing vs. in-house teams, and how Omnie's tailored approach helps toy and e-commerce businesses not only satisfy customers but also drive revenue. Jordan discusses their partnership with Gorgias, leveraging AI for personalized customer interactions, and offers advice for maintaining brand voice when outsourcing. Tune in for insights that could transform your approach to customer support. ⭐️ Highlights: 00:00 Introduction to Toy Business Unboxed 00:42 Meet Jordan: Revolutionizing E-commerce Customer Support 01:27 The Journey of Omnie Integrated Services 03:48 Trends in E-commerce Customer Support 05:35 The Power of Personalization and AI 07:57 Challenges and Solutions in Customer Support 09:36 Outsourcing vs. In-house: Key Advantages 15:43 Maintaining Brand Voice with Outsourced Support 18:14 Leveraging AI and Automation in Customer Service 20:59 Comprehensive Customer Support Solutions 25:56 Future of Customer Service in E-commerce 29:08 Conclusion and Contact Information