Trade Secrets is on a brief hiatus to gather questions for season four, but in the meantime, hosts Emma Weissmann and Jamie Biesiada are sharing some of their favorite episodes of the show. We’ll be back with new episodes in May! This week, Emma’s pick: all things client relations with Jennifer Jacob. Jennifer is the COO and co-founder of Tique, a travel advisor brand and systems design studio, and the former founder of Explorateur Travel. They tackle qualifying clients, keeping track of — and using — client data, breaking up with clients and beyond. You’ll also learn about Jennifer’s “pushback channel,” which often leads to the “bless and release.” Hear about all that and more this week on Trade Secrets. This episode was sponsored by G Adventures. https://www.gadventures.com/ Further resources: Tique on Instagram and on the web Jennifer’s book recommendations, “Crucial Conversations” and “Radical Candor”  Trade Secrets episode on charging fees  Explorateur Travel, the agency Jennifer founded  From TravelAge West: New travel advisor businesses that will help the industry build back better  From TravelAge West: Five ways for travel advisors to deal with (or fire) problematic clients  Travefy’s webinar on firing clients  Need advice? Call our hotline and leave a message: 201-902-2098 Email us: [email protected]   Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license   See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.