This week, Trade Secrets is all about the fam — fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over.  This episode is sponsored by Air France-KLM.  Further resources: Theresa Chu-Bermudez Theresa’s agency, Get Out! Custom Travels, online and on Instagram Fam with Intention online and on Instagram Tyson Wharton, owner and founder of Sioux Empire Travel, and his fam trip do’s and don’ts: Do: Be on time and on schedule Dress and act professionally Be positive, helpful, mindful and respectful of other guests on the property Introduce yourself to your sales managers, BDMs, other travel advisors and hotel staff Pack a bunch of business cards See the place through your clients’ eyes Be prepared — pack comfortable shoes Be grateful, be kind, be awesome Don’t: Approach other guests and try to sell them your services Treat this as a vacation — it’s work Complain Break the rules of a site inspection Act a fool Take calls during inspections and important fam appointments, but you can work in your room or on down time if you need to Annoy or overwhelm your BDM, hosts or managers Mentioned in this episode: Gimbals for your phone Future Leaders in Travel Retreat Trello Thanks to our friends at The Hive for helping solicit questions for this season of Trade Secrets!  Need advice? Call our hotline and leave a message: 201-902-2098 Email us: [email protected]   Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license   See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.