One of the public sectors 'master transformers', Joseph Nugent, known to most anyone across public sector digital transformation. Joe shares his experiences of internal resistance, handling it, challenges of eliminating mile long passport queues into a five minute online application, so your passport arrives in hours instead of weeks. He talks about hiring 'writers' to ensure documents and websites were written in plain English to explain public sector services and your rights to the paying public. To end, he talks about his time as CAO with An Garda Síochána (police force) where technology has transformed the experience, such as Garda roadside checkpoints interrogating tax, insurance and license information in seconds. Finally, he shares his fascinating thoughts on the future…. Hosted on Acast. See acast.com/privacy for more information.