For the first time in its 49-year history, Vanguard has chosen a chief executive from outside the company. His name is Salim Ramji, who previously served as head of BlackRock’s global exchange-traded fund business. The move comes as Vanguard continues to lead the industry in flows, but the giant has other challenges—such as customer service. How much should we expect Ramji to change, or leave the the same, in the House that Bogle Built? On this episode of Trillions, Joel Weber and Eric Balchunas are joined by reporter Silla Brush to answer all of these questions and look at the broader topics surrounding the constantly changing landscape of asset management.  See omnystudio.com/listener for privacy information.