Kerris Bright is the Chief Customer Officer at the BBC. She was previously Chief Marketing Officer at Virgin Media. She is a highly experienced leader, bringing a customer-centred, data driven approach to setting marketing strategy and executing with creative flair. Before Virgin, she held senior marketing positions at British Airways, ICI Paints and Unilever. While at British Airways, she spearheaded the development of ‘To Fly: To Serve’, a new purpose for the organisation and a multi-platform campaign and at ICI Paints she transformed the company from a ‘multi-local’ to global brand building organisation. After gaining a PhD in molecular neuroscience from the University of Sussex, she began her career in marketing as a graduate trainee at Unilever. Timestamps 00:00:00 - Intro00:00:26 - Why Kerris has a PHD in molecular neuroscience00:04:04 - Getting marketing training at Unilever00:09:56 - From Unilever to joining Dulux in crisis00:18:33 - How marketers can work closely with commercial teams00:22:12 - Purpose led campaigns00:31:36 - Lessons from Kerris’ time in Private Equity00:42:06 - From British Airways to Virgin00:48:42 - Kerris’ role at the BBC00:58:32 - The power of the BBC’s editorial independence01:01:05 - Marketing the BBC01:05:20 - How the BBC makes engaging content01:08:13 - Kerris’ advice to aspiring marketers