“Does Lean apply to me? It’s fine for manufacturing, but I work in the service industry.”Join Niall Coney, Consultant at PMI, as he challenges widespread misconceptions about Lean practices, exploring the origins and core principles, and highlighting their broader applicability. By emphasising the critical importance of understanding the "why" behind these tools, he offers compelling, real-world examples of their successful use in service contexts.Packed with thought-provoking insights ...