In too many transformation programmes, change management only gets thought about just before new systems and processes are about to go live, but to deliver a successful outcome, to change the culture, you have to engage people in the change process from the very start. In this week's episode, Jason and Joe discuss some of the common mistakes made when delivering change, how change management is about a lot more than communications and training, and when and who to engage in the transformation process. We also share our top tips on how to plan, deliver and embed lasting business change.