Designing new systems, processes and operating models requires the ability to imagine a future state unencumbered by the present day. The solutions your teams design need to deliver your vision, strategic objectives and business case benefits, all within the constraints of your agreed design principles. In this week's episode, Jason and Joe discuss the important concept of solution design capability, and why individuals and teams need to have high levels of collaboration, active listening, influencing, resilience and empathy in order to reach the best solution. They also explore why a well-constructed Target Operating Model is a prerequisite to successful functional transformation.