In the space of a few short weeks, life across the globe has changed beyond recognition. Over a quarter of the planet’s population is in lockdown and over a hundred thousand people have already tragically lost their lives. The pressures put on businesses and governments have raised stark questions about technology, supply chains, staffing, leadership, sustainability, skills and resilience. Now, more than ever, business leaders need to solve complex, novel problems at pace in a highly volatile, uncertain world. Joining us this week is Lucy Finney MBE to share her insight into the tools and techniques used by the British Army to manage battlefield operations and humanitarian crises. Lucy has developed a Crisis Management & Recovery Toolkit that applies these proven crisis management techniques to the commercial sector and combines them with virtual training on crisis leadership skills and effective teaming in a crisis.