Building a customer community has been on the goal sheet for most B2B and consumer product companies at some point or another. But do your customers really need one? And are you ready to go all in to make it work? In this episode, Micah is joined by customer community consultant Heather Foeh to break down the elements of successful online communities and some common misconceptions. With actionable strategies for starting small and scaling effectively, this episode is packed with valuable tips...