In today's episode, we're talking all about emotional intelligence, a term that often gets thrown around but is frequently misunderstood. It's not just about raw intellect; instead, it's intertwined with how we navigate relationships and environments. In the veterinary world, where patient care and client service are paramount, understanding the role of emotional intelligence is crucial. Joining us is Rob Best, a seasoned CVPM with a background in Business and Organizational Communication. Having worn every hat in the hospital except DVM, Rob now leverages his expertise to help leaders enhance their effectiveness. As we explore the landscape of emotional intelligence, we'll unpack its five components, which serve as invaluable tools for navigating interpersonal dynamics. From understanding the need for certainty in our brains to regulating our behaviors in stressful situations, Rob sheds light on how emotional intelligence impacts every aspect of veterinary practice management. But it's not just about recognizing the importance of emotional intelligence; it's about cultivating it. Rob emphasizes the pivotal role of leadership in fostering emotional intelligence within teams, highlighting the power of intentional decisions and ongoing training. Throughout our conversation, Rob gives practical strategies for enhancing emotional intelligence, including self-awareness exercises, visual reminders, and the importance of grace—both for ourselves and others. So, whether you're a seasoned practice manager or just starting your leadership journey, tune in as we uncover the transformative power of emotional intelligence in veterinary practice management.   Show Notes: [2:47] - Emotional Intelligence (or EQ) has five components that help increase our ability to be more skillful in navigating interpersonal relationships. [4:54] - Certainty is something our brain needs. Emotions are never certain, so we need to learn how to regulate our behaviors. [7:08] - It’s about manifesting and about intentional decisions from leadership. [8:19] - Do we allow a stressful situation to become even more challenging because we can’t regulate our emotions? [11:05] - We can’t “fix” people. But we can train people to better manage their behavior. It all begins with leadership. [14:10] - Under stress, emotional intelligence can take a hit. [16:22] - The day-to-day often gets in the way of new things we’d like to implement. [18:06] - Self-awareness and examining ourselves can be uncomfortable and challenging. [21:25] - Visual reminders can be helpful. [23:06] - You can highlight certain aspects of emotional intelligence that draw connections to the practice. [25:32] - We are all human. We have “stuff.” [27:01] - Give yourself and others grace. Our fear-based brains are driven to defensive behaviors.   Thank you for listening. Remember you are not in this alone. Visit our website for more resources.   Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin