If Your Risk Assessment Doesn’t Look at Personas Within Accounts,

TheySaid: Real Strategies for Customer Success

If Your Risk Assessment Doesn’t Look at Personas Within Accounts, It’s Not Accurate

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Description

In our final episode with Asaff Zamir, Asaff explains his approach to risk assessment by treating customer accounts as a subjective ecosystem. To do an accurate assessment of account health, he advocates for looking at each persona within an account and analyzing each person's perspective, experience, relationship strength, and personality.

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