Description
Adam Houghton, VP of Customer Success at Klue, dives into the sophisticated hiring process he's implemented across four different companies. It’s a four step model: 1) Hire proven anchors to serve on your leadership team, 2) build around those anchors with unproven high potential people that challenge the status quo, 3) provide a transparent career path for your teams, and 4) build an environment where people “earn the right” to be promoted.
Before Meta acquired Kustomer in 2022, Chad Horenfeldt, Kustomer’s then Director of Customer Success, saw the need for a revamp of the company’s Voice of Customer program and practices. He went on to design a comprehensive VOC program focusing on three objectives: Capture, Analyze, and Act. In...
Published 08/01/22
Today on the Nuffsaid podcast we spoke with Sandy Yu, the Global Lead of Oracle Cloud Infrastructure Advisory Boards, about how a Voice of Customer program can provide real value to an organization and prove its effectiveness to the executive team. If you’re unsure of whether or not your VOC...
Published 07/21/22