Why CS Has the Best Opportunity to Hire, Retain, and Promote More

TheySaid: Real Strategies for Customer Success

Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders

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This week we break down the opportunity Customer Success has to take action to hire, retain, and promote more Black leaders.

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Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features

Before Meta acquired Kustomer in 2022, Chad Horenfeldt, Kustomer’s then Director of Customer Success, saw the need for a revamp of the company’s Voice of Customer program and practices. He went on to design a comprehensive VOC program focusing on three objectives: Capture, Analyze, and Act. In...

Published 08/01/22

Nuffsaid: Real Strategies for Customer Success

Published 08/01/22

You're Doing VOC, but Is It Working?

Today on the Nuffsaid podcast we spoke with Sandy Yu, the Global Lead of Oracle Cloud Infrastructure Advisory Boards, about how a Voice of Customer program can provide real value to an organization and prove its effectiveness to the executive team. If you’re unsure of whether or not your VOC...

Published 07/21/22