In this enlightening conversation, Renae Leith-Manos sits down with industry stalwart Guy Heywood, the newly appointed Head of Global Operations at Raffles & Orient Express. Now based in New York City, Guy brings onboard a rich tapestry of luxury hospitality insights spanning three illustrious decades.His roots in luxury can even be traced back to the early '90s, serving within the ranks of Four Seasons, both in Tokyo and Singapore. In 1997, he was steering the helm at Aman's Amankila Hotel in Bali. Fast-forward a few years, and he was amplifying luxury experiences in the USA and Caribbean, notably at Amangani in Wyoming. Renae dives deep into Guy's impressive and inspiring journey within luxury hotels which boasts associations with iconic luxury brands such as Four Seasons, Aman, and Six Senses, where he was COO, a beacon of luxury nestled in nature, . Most recently Guy conceptualised the new Aman brand, Janu focussing on wellness and social interaction between guests. With an Associate Degree in Hospitality Management from the esteemed Cornell University, Guy specialises in a broad spectrum of aspects of luxury hotel areas including brand management, guest relations, strategic planning, and more. He is a global leader not just for his expertise in creating unmatched luxury guest experiences but also his flair in fostering brand loyalty, seamlessly blending innovation with tradition.