Ep 558 features Robin, the owner of CrisisIQ.  Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Robin's unique journey from communications to becoming a trainer and supervisor in dispatch The innovative training techniques she developed and implemented at her agency An emotionally challenging first call and the importance of caller management Robin's advice on the significance of work-life balance and avoiding burnout Insight into Robin's company, CrisisIQ, and its tailored training programs If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].