Iron-clad business operations and excellent customer service are equally important as marketing is to a dropshipping store. So in this episode, we talked with COO of Zendrop, Brad Loeffler all about running a successful business.  In this episode, you will learn important customer service practices, how to handle frustrating and unhappy customers, how to effectively outsource and scale certain parts of your business, and the best proven practices to organize all business responsibilities so that you are working smarter, not harder.  Whether you are a seasoned dropshipper, new to the eCommerce game, or thinking about starting your very first store, you won't want to miss the incredibly valuable information this episode will bring to your business!