It's not about the customer's journey with our platform,

Punk CX with Adrian Swinscoe

It's not about the customer's journey with our platform, it's about the customer's journey - Interview with Nadine Macklin of Carto

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The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard

Today’s interview is with Natasha Ratanshi-Stein, CEO & Founder of Surfboard, an award-winning workforce management (WFM) software provider. Natasha joins me today to talk about the findings of their recently released 2024 customer service survey: The third wave of customer support, what...

Published 11/04/24

Basketball, false hustle and metrics that matter - Interview with Thomas Laird of Expivia/OttoQA

Today’s interview is with Thomas Laird, founder and CEO of both the Expivia Interaction Marketing Group, a USA BPO omnichannel contact center, and OttoQA, a next-generation solution for automating contact center quality assurance scoring. Thomas is also an author and joins me today to talk about...

Published 10/24/24

Punk CX with Adrian Swinscoe

Published 10/24/24