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Adrian Swinscoe
Punk CX with Adrian Swinscoe
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such...
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Ratings & Reviews
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5.0 stars from 8 ratings
Where the magic happens when it comes to improving customer outcomes - interview with Stacy Sherman
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“Adrian is a brilliant customer experience leader who makes you think and do differently. Each episode is educational and fun at the same time. I had the privilege to be a guest on Adrian’s show and he is a fantastic host. He deserves more than 5 stars!”
Stacy Sherman-DoingCXRight® via Apple Podcasts ·
United States of America ·
07/01/22
The Tom Peters Interview
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“Adrian, your interview with Tom Peters is excellent in every way. Many podcasts have “dead air time,” meaning empty, off-topic chatter. Every minute of your interview was insightful. Thank you”
Arnold Howard via Apple Podcasts ·
United States of America ·
07/01/21
Great guests
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“Host, Adrian Swinscoe, gets great guests on his show. His down-to-earth style and focus on service make this one of my regular podcasts.”
Minter Dial via Apple Podcasts ·
United States of America ·
11/26/18
Recent Episodes
Published 04/11/24
Today’s interview is with James Lawther, Director at Squawk Point Consulting and Author of ‘Managed by Morons: The Path to a Thriving Organisation’. James joins me today to talk about his new book, why so many organisations are mediocre, what we should be thinking about when it comes to measuring...
Published 04/02/24
Published 04/02/24
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See hourly chart positions and more than 30 days of history.
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See hourly chart positions and more than 30 days of history.
