Is this your podcast?
Sign up
to track ranks and reviews from Spotify, Apple Podcasts and more
Adrian Swinscoe
Punk CX with Adrian Swinscoe
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such...
Listen now
Ratings & Reviews
☆
☆
☆
☆
☆
5.0 stars from 9 ratings
Where the magic happens when it comes to improving customer outcomes - interview with Stacy Sherman
☆
☆
☆
☆
☆
“Adrian is a brilliant customer experience leader who makes you think and do differently. Each episode is educational and fun at the same time. I had the privilege to be a guest on Adrian’s show and he is a fantastic host. He deserves more than 5 stars!”
Stacy Sherman-DoingCXRight® via Apple Podcasts ·
United States of America ·
07/01/22
The Tom Peters Interview
☆
☆
☆
☆
☆
“Adrian, your interview with Tom Peters is excellent in every way. Many podcasts have “dead air time,” meaning empty, off-topic chatter. Every minute of your interview was insightful. Thank you”
Arnold Howard via Apple Podcasts ·
United States of America ·
07/01/21
Great guests
☆
☆
☆
☆
☆
“Host, Adrian Swinscoe, gets great guests on his show. His down-to-earth style and focus on service make this one of my regular podcasts.”
Minter Dial via Apple Podcasts ·
United States of America ·
11/26/18
Recent Episodes
Published 11/15/24
Today’s interview is with Natasha Ratanshi-Stein, CEO & Founder of Surfboard, an award-winning workforce management (WFM) software provider. Natasha joins me today to talk about the findings of their recently released 2024 customer service survey: The third wave of customer support, what...
Published 11/04/24
Today’s interview is with Thomas Laird, founder and CEO of both the Expivia Interaction Marketing Group, a USA BPO omnichannel contact center, and OttoQA, a next-generation solution for automating contact center quality assurance scoring. Thomas is also an author and joins me today to talk about...
Published 10/24/24
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
Links
Twitter
Facebook
Instagram
Patreon
Genres
Artwork or description wrong?
Request an update »
Updates may take a few minutes.
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
