Have you ever wondered how airline alliances or hotel loyalty programs work behind the scenes? In this episode, Matt is joined by an expert in loyalty programs, former Malaysia Airlines Enrich CEO and current StatusMatch.com CEO Mark Ross-Smith for a chat about the world of airline alliances. Find out what airlines need to do in order to join an airline alliance such as Oneworld, Star Alliance or SkyTeam, the pros & cons for airlines, and what happens if an airline wants to...

Matt sits down for an extended interview by Silva McLeod, Tonga’s first ever female airline pilot. After flying for Royal Tongan Airlines, Silva went on to fly in Auatralia for Aeropelican, the Royal Flying Doctor Service and ultimately Virgin Blue, which became Virgin Australia. But the journey from island girl to airline pilot, as Silva tells in her new book, wasn't an easy one. Also in this episode, it's become easier to get to Hawaii with Velocity Frequent Flyer...

It's our 100th episode! To celebrate, we're taking a look back at the history of Australian Frequent Flyer forum, which this year will turn 25 years old. This episode features interviews with AFF's founder Clifford Reichlin and one of the original forum moderators, Lindsay Wilson (QF WP). Today, AFF has over 60,000 members - but Lindsay was the third person to ever join. Episode contents: 1:10 - Fortnightly news round-up 4:59 - Interview with Clifford Reichlin,...

The AFF on Air podcast is back! While we were taking a summer break, a brand new airline called Bonza launched flights in the Australian market. In this episode, Matt chats to the CEO of Bonza Tim Jordan to find out what's involved in starting a new airline in Australia, how the launch has been going, why the airline doesn't offer website bookings and what's next for Bonza's route network. Also in this episode: Qantas has released a new Double Status Credits offer, and how to be...

Struggling to redeem your frequent flyer points for flights? Matt chats to James Green from Award Flight Assist about the current situation with Qantas, Virgin Australia and Singapore Airlines award availability out of Australia. If you want to redeem your frequent flyer points to book an overseas trip, find out where to look for seats in this podcast. Episode contents: 0:56 - Fortnightly news round-up 7:26 - Interview with James Green 28:30 - An update on Qantas Classic Reward...

  In this episode, find out why Air Canada's Aeroplan program deserves more attention from Australian frequent flyers! Plus, learn how to supercharge your Coles Flybuys and Woolworths Everyday Rewards points.   Episode contents: 0:59 - Fortnightly news round-up 12:43 - Air Canada's Aeroplan program 23:00 - New Star Alliance credit card 27:09 - How to supercharge your Flybuys and Everyday Rewards points   Links: AFF on Air Discussion thread - a dedicated AFF...

  In the episode, Matt chats to Ron Haack, a recently retired pilot. Ron began his career in the Royal Australian Air Force and then flew for Qantas for 24 years, flying Airbus A330s and Boeing 747-400s.   Episode contents: 0:55 - Fortnightly news round-up 8:48 - Interview with Ron Haack 34:00 - Feedback from episode 94 - cheapest redemptions or flights booked 35:53 - AFF social events are back   Links: AFF on Air Discussion thread - a dedicated AFF thread to...

  British Airways Executive Club recently began selling subscriptions to receive a monthly allotment of Avios (the airline's loyalty program currency) at discounted prices. This could offer surprisingly good value to Australians when using those Avios to book Qantas domestic flights or Qatar Airways Business Class flights to Europe! Also in this episode, Matt sits down with AFF forum moderator JessicaTam to talk about Qatar Airways Qsuites, airline lounges, travelling without checked...

  Learn why airline award charts are the key to maximising your frequent flyer points, as Matt shares some of the most incredible frequent flyer redemptions he's seen during his years of covering and using points. Plus, COVID-19 travel restrictions are coming down across northern Asia as Japan, Taiwan and Hong Kong reopen their borders to tourists.   Episode contents: 1:04 - Fortnightly news round-up 13:18 - The best ever award chart sweet spots and loopholes 24:23 - Japan,...

  If you want to use your points to book an international Business or First Class flight, often the hardest part is just finding award availability. But if you have American Express Membership Rewards points, there’s a great hack that can give you access to award seats across more than 30 different frequent flyer programs. Plus, until the end of this month, you can even get 50% bonus points when using this method. In this episode, Matt chats to Chris Chamberlin from Point Hacks who explains...

  The Star Alliance Round-the-World Award offered by Singapore Airlines' KrisFlyer program is a great deal. For just 280,000 KrisFlyer miles, plus taxes of course, you could fly around the world with up to 7 stopovers across the Star Alliance network! But booking one of these does take a bit of work and there are some catches. In this episode, Matt speaks to someone who's booked 3 of these awards this year using his KrisFlyer miles.   Episode contents: 1:26 - Fortnightly news...

  In this episode, Matt takes a close look at two different tools and resources that can make your international travel easier in 2022. The first tool is Apple AirTags, which can help if an airline loses your luggage. Another is Sherpa, a website with easy-to-read, up-to-date information on where you can travelled and what's required to enter your destination. This has proven a very helpful resource when travelling overseas during and after the COVID-19 pandemic! This episode includes an...

  Over the coming months, many Qantas points collectors will attempt to redeem their points for Business Class flights to Europe during next year's peak northern hemisphere summer season. It's a great redemption... if you can get it. That's where the problems start... In this episode, James Green from Frequent Flyer Solutions explains how you can redeem Qantas points for flights to Europe, as well as other frequent flyer programs to consider that offer better value and award...

  Has the Avianca LifeMiles program lost its shine? Buying LifeMiles during their promotions used to be a popular way of saving money on Star Alliance Business and First class flights, but using them on flights from Australia has become very difficult indeed. In this episode, find out why Air Canada's Aeroplan program may now be a much better alternative for Australian flyers. Also in this episode, Velocity Frequent Flyer and the Singapore Airlines KrisFlyer programs have reinstated the...

  In this episode, Matt is joined by Aaron Wong, the founder of the Singapore-based frequent flyer blog Milelion, for a chat about the recent changes to the Singapore Airlines KrisFlyer program. The discussion then continues onto other KrisFlyer-related topics including waitlisting for KrisFlyer award seats, what to do if you have KrisFlyer miles due to expire next year and the new Singapore Airlines lounges that recently opened at Changi Airport.   Episode contents: 1:08 -...

  In this episode, Matt is joined by co-founder of StatusMatch.com and former head of the Malaysia Airlines Enrich loyalty program Mark Ross-Smith for a behind the scenes look at the world of airline status matching. Learn about why airlines offer status matches, how you can get one, and more!   Episode contents: 1:05 - Fortnightly news round-up 12:39 - Interview with Mark Ross-Smith   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the...

  If you've been looking at international airfares recently, you've probably noticed that they're getting quite expensive at the moment. But if you're planning to visit multiple countries or continents on the same trip, there are some great value round-the-world airfares offered by specific airlines. These not only offer great flexibility, but are often also cheaper than just booking a point-to-point Qantas flight to North America or Europe. In this episode, Matt is joined by travel...

  In this episode, loyalty program expert David Feldman is back for another chat about airline & hotel loyalty programs! This extended interview covers topics including COVID-19 status extensions, the "golden handcuff" effect, recent changes to hotel loyalty programs, why Qantas could be risking killing its profitable “golden goose”, and lots more.   Episode contents: 1:00 - Fortnightly news round-up 9:05 - Interview with David Feldman   Links: AFF on Air...

  In this episode, learn how to redeem frequent flyer points to travel from Australia to North America in style! Matt explains the options when using Qantas or Velocity points, and chats to Leon Loganathan, a frequent flyer who recently flew to Mexico via the USA in Qantas Business and First Class using Qantas Frequent Flyer points.   Episode contents: 0:56 - Fortnightly news round-up 11:11 - Interview with Leon Loganathan 36:13 - Redeeming Qantas points to North America ...

  Redeeming Qantas Frequent Flyer points to get to South America is hard enough at normal times, but it's even more difficult when all direct flights between the two continents have been suspended! Gus Higgins flew from Australia to Argentina in February 2022 on a Oneworld Classic Flight Reward ticket booked with Qantas points, travelling via Europe in Business Class. In this episode, he shares his experience of getting to and visiting South America in this post-pandemic era. He also...

  Opening 9 years behind schedule, the new Berlin Brandenburg Airport in Germany became the subject of many jokes due to the ridiculous problems that plagued its construction. But now that it's open, what's it actually like to fly out of BER Airport? Matt recently found out and shares his experience on this episode of AFF on Air. Also in this episode: How the Ukraine war and Russian airspace closures are impacting aviation in surprising ways, Qantas' customer service problem becomes a...

  Redeeming frequent flyer points for an international flight in Business Class can be hard enough if you just want one or two seats. But what if you want to take your whole family on holiday? Peter Fryar is one of the award travel consultants at Frequent Flyer Solutions, AFF’s sister website. As well as an excellent knowledge of frequent flyer programs generally and experience helping Award Flight Assist clients, Peter has plenty of experience with booking award travel for his family...

  So far this year on the AFF on Air podcast, Matt has spoken to Australians who recently travelled to Canada, Fiji and the UK during this post-COVID era of international travel. In this episode, Matt talks to Ben Bartlett, an Australian who recently visited Thailand and the Philippines for a business trip. Thailand began reopening to tourists in late 2021, with entry to Thailand available via either the Test & Go or Sandbox programs. The Philippines just reopened to tourists in...

  Phil Hawkins has worked in loyalty programs for 25 years, and was most recently the Chief Operating Officer at Flybuys in Australia. In this episode, Matt chats to Phil about some of the things he's learned during his career in loyalty. Find out what happens behind the scenes, what makes a good (or bad) loyalty program, and why elite status tiers wouldn't work for a retail loyalty program like Flybuys.   Episode contents: 1:16 - Fortnightly news round-up 9:48 - Interview...