In this episode, Kuba generates a list of client success tips using AI—and Gray critiques them and goes way deeper based on his hard-won experience in the agency space. Episode Insights: 💡 Understanding client goals is crucial for improving client success. Ask questions and listen carefully to their answers to gain a deeper understanding. 💡 Regular communication is key. Set clear expectations around how and when you'll communicate with clients, and provide updates on progress and challenges. 💡 Be proactive in identifying and preventing issues before they arise. Addressing problems openly and honestly builds trust with clients. 💡 Personalize the experience by treating each client as unique and customizing services to fit their specific needs. Show that you are paying attention and value their individuality. 💡 Clarity is kindness. Be clear and firm in setting expectations and communicate openly when issues arise. Resourced Mentioned: 🌐 ZenPilot: https://www.zenpilot.com/?utm_source=youtube.com&utm_medium=referral&utm_campaign=agency-journey-ep-293-gray-vs-ai-client-success-tips 🌐 Gray’s LinkedIn: https://www.linkedin.com/in/graymackenzie/ ---------------------------------- Brought to you by ZenPilot, ClickUp’s #1 Solutions Partner with 2,700+ agency ops makeovers under our belt. 📕 Read our in-depth, 8000-word How to Use ClickUp Guide: https://www.zenpilot.com/blog/how-to-use-clickup?utm_campaign=agency-journey-ep-293-gray-vs-ai-client-success-tips 👉 Don’t forget to follow and rate us on your preferred podcast platforms. We’re also on YouTube: @ZenPilot