In this fascinating BA Brew, business consultant and communications specialist Miruna Ursache talks about the different ways we communicate, and the power of understanding where our personal communication styles, habits and patterns come from. Miruna is the founder of training and coaching company Refraiz, and has led fun, interactive communications workshops at the BA Manager Forum and the BA Conference Europe. You may enjoy the following BA Brews: BA Brew 48: The Benefits of One Pagers BA...

Between them, our Brew Crew have decades of presentation-giving experience. In this eye-opening chat they share some useful and practical advice… and a few embarrassing stories. From testing the tech to the best throat pastilles, discover some handy hacks and hints to make sure your presentations go without a hitch. Find out about AssistKD’s Presentation Skills course here. Plan for success in your BA career with AssistKD’s FREE Career Planner tool. For all the latest business analysis,...

It took Ian Richards and Filip Hendrickx five days and an entire wall of Post-It notes to create the storyline for the business novel Brainy Glue. It then took them three years to write it, around their many commitments. In this BA Brew, Filip and Ian talk about the main themes explored in the novel – business analysis, innovation and change… and how they managed to weave 25 BA techniques into the 52 chapters. Topics discussed include: Understanding people’s drivers to inform stakeholder...

How do you become a BA professional? In today’s BA Brew, the crew talk about their respective journeys and business analysts can gain certifications, increase their skills and raise the standard of their business analysis work. Topics covered include: Training and development in business analysis; the pros and cons of the multiple-choice question and the oral exam; the difference between qualifications and certifications; the many routes to becoming a BA; creating a tailored professional...

🤖💼 The Future of Work: AI & Human Collaboration 🤝 This week's BA Brew is taking a futuristic turn, as we host an exclusive session led by a ChatGPT Avatar! Yes, you heard that right—a digital entity ready to explore, engage, and enlighten us on the potential and pitfalls of AI in the workplace. Join us to dive into topics like: How AI is reshaping industries 🏭 The balance between human intuition and machine efficiency 🧠⚙️ Ethical considerations in the age of automation 🎗️ Building a...

You know you’ve had great advice when you remember it and feel inspired by it throughout your life. This week the Brew Crew and special guest Julie Walker share some valuable gems of wisdom – including how to eat an elephant (one bite at a time). Julie Walker is the author of the historical novel ‘Bonny & Read’, about the lives of the famous women pirates Ann Bonny and Mary Read. Further reading: By Julie Walker: Bonny & Read: The stunning new feminist historical novel for 2022

Communications failure is behind most business disasters, where people are afraid to admit they don’t fully understand what they are supposed to be doing, and why. Luckily, our latest BA Brew guest is on the case. In this fascinating discussion, Felicity Cowie –communications consultant, multi-award winning investigative news journalist and former Panorama editor – shares useful insights from her decades of experience. Topics covered include: the power of stating what you are doing and why...

This week our intrepid crew are joined by Jo Fahy to talk about Imposter Syndrome, something 80% of us admit to having experienced. The discussion includes what Imposter Syndrome is; the many ways it can manifest itself; personal experiences; gender and age factors; why a little self-doubt is useful but a lot is prohibitive; the power of being authentic; asking for feedback; silencing the inner critic and more. Jo Fahy is a Senior Business Analyst at the University of Manchester, and a member...

This week we welcome two very special guests aboard the good ship BA Brew. 🏴‍☠️Novelist Julie Walker shares the incredible story of notorious female pirates Anne Bonny and Mary Read while facilitator, speaker and author Alex Barker encourages us to learn from the Be More Pirate’s pirate code (see below). Are you brave enough to find your inner pirate and challenge the status quo? Topics discussed include: what motivated Ann Bonny and Mary Read to challenge the norms; the freedom and...

This week the Brew Crew discuss why the customer should be at the centre of any change initiative. Their special guest is Sushma Sundaran, a Senior Technology Delivery Manager at the Home Office, with extensive experience of customer-centric change. Topics covered include: listening to, understanding and meeting diverse customer needs; customer journey mapping; the customer experience; customer retention; the importance of shared values; the human touch; using CATWOE, the SARAH curve and more.

Karl Wiegers and Candase Hokanson join the Crew this week to chat about requirements practices. Answering the need for a shorter book on requirements, their new book ‘Software Requirements Essentials’ focuses on the 20 core practices essential for software and systems projects. Topics covered in the Brew include: the requirements engineering framework; modelling; why requirements matter; requirements management; the separation of elicitation and analysis; requirements in Agile projects;...

Are you a business analyst with a story to tell? In this BA Brew, Lee Fewkes tells the Crew why he created The BA Story, where business analysts can share their BA stories and insights. Topics covered include: The power and connection of the personal story; how no two business analysts are the same; how it feels to reflect on your career challenges and achievements; the many roads to becoming a BA and more. You can find the BA Story website here: The Business Analyst Story (thebastory.com)

How can you make your customers or end users feel real, empathise with them and better understand what they really want and need? In this Brew Kerry, Mike and Pete discuss the power of Personas, and how BAs can create and use them effectively. The chat covers: what are Personas; avoiding stereotypes; customer research; using photos and names; how Personas link to other techniques such as User Stories and Empathy Mapping; and more. If you’re interested in Personas you may be interested in...

The topic for this latest BA Brew was suggested by Principal Business Analyst Simon Platt. A keen Neurodiversity Advocate, Simon addresses this sensitive and sometimes challenging topic, sharing his insights into and experience of Neurodiversity with the Brew Crew and wider BA Brew audience. Topics discussed include: What is Neurodiversity?; looking beyond labels; trust and psychological safety in the workplace; strategies for the individual; the 3 components of ADHD and more. AssistKD...

Our latest BA Brew guest is the wonderful Fae Marcano, Business Analyst of the Year 2022. In this episode Fae and the crew talk about how they became business analysts and their experiences of the BA of the Year awards. Topics include: how Fae, Jonathan and Lisa became BAs; the ‘why’ of becoming a BA; the Business Analyst of the Year experience and why it’s worth entering; the joys of networking and knowledge sharing; why mentoring matters; promoting the BA role and much more. Fae may well...

Can a book really change the way you work, or even how you look at life? The Brew Crew certainly think so. Watch this podcast to hear about the books that have made them think differently, and that they return to again and again for inspiration. Topics discussed include: how our reading choices evolve; people taking away different messages from the same book; books on self-awareness and mindset; books about dealing with change; insights from works of fiction; books with practical tips,...

The new series of the BA Brew kicks off with a cracker of an episode. Author, life coach and business consultant Byron Morrison challenges us to learn from the CEO mindset in order to reach our full potential in life and in business. It’s inspiring stuff. Topics covered include: the decision framework; thinking holistically; risk aversion; the value of trying and failing; maintaining momentum vs. staying in your comfort zone; energy management; reflection; self-awareness and more. Byron...

It’s our 50th BA Brew! To celebrate this momentous milestone Producer Tom finally steps out from behind the camera… but he’s not sure how comfortable he feels about it. From taking up bee-keeping to playing music on an open mic night the Crew share how they’ve stepped out of their respective comfort zones. And they discuss some useful strategies, including some from the business analysis toolkit. AssistKD provides training, apprenticeships and consultancy services throughout the UK and...

It’s the last BA Brew of 2022 and this one’s incredibly inspiring. Coach, speaker, psychotherapist and mental health consultant Petra Velzeboer shares her extraordinary story and talks to the Brew Crew about looking after our mental wellbeing and how we can ‘check in’ with friends, family and colleagues. Topics covered include: Growing up in a religious cult; the recent rise in depression and anxiety; connection and a sense of belonging; taking small steps out of your comfort zone; setting...

Now you can get everyone on the same page… literally. Chris Ingold joins the Brew Crew all the way from Melbourne to share his passion for the ‘one pager’. Topics covered include: The power of the one pager; A3 management; establishing the ‘why’ and the purpose; the misuse of small fonts and overcrowded PowerPoint slides; the one pager as a validation document; compatible BA techniques including Timelines, Scope, Process Mapping, Capability Maps, User Story Maps, the Value Chain and the ‘How...

What is your ‘Why?’. In this inspiring BA Brew, Joe Newbert joins the Crew to talk about how we can create purpose and meaning in our personal and professional lives. Topics covered include: Jacob Morgan’s framework for purpose and meaning; values driven leadership; bringing our personal purpose and meaning to work; finding consensus on purpose and values; intent-based leadership and helping others to find their purpose and meaning. The books recommended in this BA Brew are: The Future...

What is Business Service Design and is it the next big thing? If you’re curious about this powerful new human-centred approach you will be interested in this BA Brew where Jonathan, Kerry and Kate share their thoughts on the subject. Topics covered include: Systems, Service, Design and Lean Thinking; Business Service Design tools, frameworks, techniques and more. AssistKD provides training, apprenticeships and consultancy services throughout the UK and internationally. Click here to view...

AssistKD’s Kate Biddle joins us for today’s BA Brew, her first as part of the Crew. It’s a good one, discussing how to break those bad habits and build positive behaviours instead. Topics covered include: the power of habits; self awareness; the habit loop; habit stacking; planning ahead; good BA habits and the value of moral support from friends, colleagues and family. Books recommended during the podcast are The Power of Habit by Charles Duhigg, Atomic Habits by James Clear and The 7...

It just takes one person to gather people together to help each other. Today the Brew Crew chat with Lou Powell about how she set up and grew the BA Crowd, a Meet Up group for her local BA community. Topics covered include: the value of community, how to get sponsorship, finding speakers and more. Louise Powell is a Senior Business Analyst at BGL Insurance and Co-founder of the BA Crowd. AssistKD provides training, apprenticeships and consultancy services throughout the UK and...

Have you ever found yourself in a situation where you’ve thought ‘You just could not make this up’? Today Jonathan, Mike and Lisa discuss their experiences as customers and as business analysts. They range from the sublime (luxurious upgrade, anyone?) to the ridiculous (a multi-million pound project with no agreed scope… two years in). Hear about Jonathan’s nightmare coach journey, Lisa’s broadband switch horror and Mike’s discovery of a business process involving a rubber-stamp and a...