SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! --------------- In this episode of Banking on Fraudology, host Hailey Windham engages in an insightful conversation with Jen Lamont, a dedicated BSA compliance officer and fraud team leader from a credit union in Washington state. They delve into Richard Stock's thought-provoking article, "Making a Small Change that Will Bring Big Change," uncovering a transformative perspective in financial crime investigation. Together, Hailey and Jen explore the profound shift from routine compliance tasks to a human-centered approach that emphasizes empathy and the real-life impact of financial crime on victims. Jen shares her journey into the fraud field and the invaluable mentorship that shaped her career, emphasizing the importance of viewing their work as protectors of people rather than mere enforcers of regulations. Join Hailey and Jen as they explore the transformative power of empathy and collaboration in redefining the landscape of financial crime investigation. ------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ------------- Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.