First Impressions could not be more important for a Tour Guide or Tour Manager – Arguably one of the first tests you have to pass. Unfortunately, many tour leaders, even with professional training, lose credibility before they even open their mouths! This week’s QnA focuses on how we can all put our best foot forward and really make a strong impression right from the get go. We’ll also spend a humourously large amount of time discussing the pros and cons of mustard stains… well folks, the jury is finally in. Up for it? -Kelsey T Finished Listening? Let me know in the comments where and how you have seen other tour leaders and guides loose credibility before their tours even started! What is the absolute worst way to start a tour? …and let’s keep those posts P.G. my friends. = ) Full Video of the Episode   Leave a comment or read what others have shared about this episode