It happens to all of us some of the time, but almost nobody knows what it’s called! Well my friends, today we shed light on speech disfluency and how we as tour guides, tour leaders and tour managers can fall victim to this bad habit. But never fear! We also talk about four ways to keep those pesky filler words out of your speech. That way people can focus on the amazing things that you are sharing, and won’t be distracted by the way you are saying them. -Kelsey T Finished Listening? Let me know in the comments below if your tours were suffering from speech disfluency, and what you did to turn that around! What did you find most effective in keeping down your ‘umms’ and ‘uhhhs’? Full Video of the Episode   Leave a comment or read what others have shared about this episode