The question of how to be a better people person is one that every tour guide should ask themselves regularly. So how to be a better people person? I would make the case that great social skills are one of the top characteristics that set incredible guides apart from ok guides. Even if you have an encyclopedic knowledge and are a powerful public speaker, you will still struggle as a tour leader if you cannot confidently interact with your guests. To help you with this quest, I’ve created a free PDF resource entitled “How to Be a Better People Person – 5 Essential Books for Tour Guides”  These 5 books above all others, helped me to hone my people skills with the advice of these authors and trainers. Now, I must admit the titles of these books are pretty dumb – and perhaps not the type of book you would pick up just for personal pleasure. (One of the books is titled ‘Power-schmoozing’ for example…shudder) But don’t let these titles keep you from checking out these books. Inside of each one are techniques, tips and strategies for you to take your social skills to the next level. In addition, I’ve got six tips for you in this episode on how to be a better people person. We’ll look at how a great guide will put his guests at ease and reassure them that they are in great hands. We’ll talk about listening attentively during conversations and monitoring the emotional states of the people in your group. Does a customer seem disengaged? Flustered? Especially excited? A great guide will use their social intelligence to engage with their guests and draw them into the experience. Don’t forget to grab your free PDF right here and I hope you take the time to check out a few of these books. They helped me a lot in my early career as a guide! Finished Listening? Let me know in the comments how you developed your people skills? Any techniques or advice to share? PDF Resource – How to Be a Better People Person – Tips for Tour Guides   Full Video of the Episode   Leave a comment or read what others have shared about this episode