In this episode, Tracy Keeling, a Marketing Cloud Consultant at Capgemini, discusses the importance of managing oneself and saying no in order to be more productive and effective in a Salesforce-based role. She emphasizes the need to back up responses with information, data, and reasoning when saying no to different people at different levels. Tracy also highlights the importance of setting expectations, protecting one's time and projects, and having difficult conversations when necessary. She advises listeners to create a list, use tools to manage tasks, and seek support and resources to develop the skill of saying no. The conversation explores the importance of saying no and setting boundaries in order to maintain a healthy work-life balance. It emphasizes the power and authority that comes with saying no and the need to prioritize and manage workload effectively. Tom & Tracy discuss the importance of setting realistic expectations, padding out estimates, and communicating with stakeholders to manage workload and avoid overpromising. They also highlight the significance of trust, honesty, and open communication in building strong relationships with customers and colleagues. The conversation concludes with the importance of working for a company that values work-life balance and the need to prioritize personal well-being.