Jay Kingley, CEO of Maven, has the surprising take that what you say when selling better be different than what you do during delivery … or you won’t get any clients and if you do you won’t retain them. During the buying process, empathize with your prospect on where they think they are and show them how to get to where they want to be. During delivery, enlighten your client on where they really are and inspire them to get to where they need to be.
So many consultants, fractional leaders, and coaches tell their prospects the "truth" about where their prospects are and where they need to get to. While that is what delivery is all about, using it during your sales (or buying) process will guarantee that you don't have many clients to deliver to.
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