This week, Alex and Russ talk all things customer service! The customer service is quickly adapting to new customer expectation which provides a massive opportunity for organizations to build trust with their customers. They talk Bank of America and the power of Erica, Bank of America's  virtual assistant. John Maeda's CX Report: https://cx.report/2020-cxreport/#summary We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: [email protected] [email protected] [email protected]