Alex and Russ cover the rapid evolution of patient care and patient experience, and have an in-depth discussion on the ways that consumer expectations are playing an increasing role in the ways healthcare systems are delivering patient care and building new patient experiences.  They talk about the ways in which voice and conversational technologies can support the extended care network of patients, and the ways these services broaden the healthcare ecosystem to build better ways to connect patients and their families to care. We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: [email protected] [email protected] [email protected]