Welcome to Boostly Podcast Episode 741. stayfi.com/boostly Discount code: BOOSTLY  https://www.hostfully.com/boostly/ In this episode of the Boostly podcast, Liam sits down with Kim Herrlein, the Chief Leisure Officer of Purveyors of Leisure. Kim shares insights from her journey in the accommodation business, detailing how her business evolved from managing large vacation rentals in Southern California to launching a new boutique hotel, The Fainting Couch, in Northern California's wine region. Kim discusses the importance of understanding and supporting their guest avatar, the use of technology and virtual assistants to streamline operations, and the necessity of providing an exceptional guest experience. She also highlights her involvement in the Hospitable Hosts book project. Throughout the episode, listeners gain actionable tips on managing large properties, the value of strong team communication, and the significance of making guests the heroes of their travel experience. Www.purveyorsofleisure.com https://Boostly.co.uk https://Boostly.co.uk/5steps https://instagram.com/boostlyuk https://Boostly.co.uk/podcast