In this bonus episode of CLOC Talk, Guest host and 2023 LIO winner Jen Mattson Associate Vice President of Legal Operations at Nationwide, takes the stage at CGI to speak with Tim Melchior, Sr. Legal Operations Analyst at Trane Technologies, and one of our 2024 LIO winners.  For those of you who are new to our CLOC community, LIO or Legal Innovations in Operations is a recognition program for legal operations Innovators. Each year we celebrate innovators in the global legal ecosystem to share the valuable contributions that they have made to the future of legal operations.  If you are interested in learning more, check out the CLOC.org website!!! Enjoy this great conversation on the importance of keeping operations lean and mean, … the good kind of mean. Don’t actually be mean Legal Ops. Be kind. Experts say that’s key to change management.