- Introduction: - CMO Confidential Interview with Kim Whittler, Business Professor at the University of Virginia, and former GM and CMO. - Kim's third appearance on the podcast, diving into the recently published UVA case on Budweiser and the series of missteps. - **Chronologic Unfolding of Events:** - Detailed examination of the sequence of events leading up to the Budweiser crisis. - Insights into how a podcast recorded well before the Dylan Mulvaney social media post unintentionally exacerbated the situation. - **Impact Underestimation:** - Discussion on why the impact of the crisis was initially underestimated. - Exploration of factors contributing to the unforeseen consequences of the crisis. - **Bud's Crisis Response:** - Analysis of Budweiser's crisis response messages and their unintended consequences. - Examining how crisis communication can sometimes do more damage than good. - **Understanding Both Sides:** - Highlighting the importance of comprehending both sides of all issues, especially in a crisis. - Discussing strategies for effective communication and reputation management. - **Staying True to Brand:** - Insights into the challenges of staying true to the brand during a crisis. - Balancing the need for authenticity with the potential impact on the brand's image. - **Personal vs. Customer Beliefs:** - Exploration of the difference between personal beliefs of executives and the beliefs of the customer base. - Discussing how aligning these perspectives is crucial for brand integrity. - **Tips for Managing in Challenging Times:** - Kim Whittler's tips and strategies for thinking through and managing crises effectively. - Practical advice for navigating challenging times in the dynamic landscape of marketing and brand management. - **Conclusion:** - Recap of key takeaways from the discussion. - Encouragement to listen in for valuable insights and lessons from Kim Whittler's extensive experience in marketing and crisis management.