96. We are excited to offer you an interview with author Dr. Keith Webb of "The Coach Model." Learn how to listen even when you don't want to listen. (I suffer from that from time to time.) Learn how to build rapport, how to raise awareness with your team member. Improve your active listening techniques with his simple focus approach.  Here is a great summary of his book in PDF format. Enjoy. https://farran.abwe.org/uploads/9/7/1/2/97128822/the_coach_model_summary.pdf