In this episode of Decoded by Threado AI, we interview Hannah Millar, a seasoned leader in customer support with over two decades of experience. They discuss the evolution of customer support, the impact of AI, the importance of team dynamics, and the integration of support insights across organizations. Hannah shares her journey, insights on key performance indicators, and strategies for maintaining work-life balance in a demanding field. The conversation concludes with rapid-fire questions that highlight Hannah's perspectives on the future of customer support.