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Crack the Customer Code
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers...
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Ratings & Reviews
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5.0 stars from 38 ratings
Excellent podcast!
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“This podcast is serving small bites of wisdom in each episode! I love how informative and entertaining it is.”
Conscious_Marketing_&_PR via Apple Podcasts ·
United States of America ·
01/07/23
Amazing Podcast
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“This podcast is as entertaining as it is useful. Every episode is packed with valuable information, but Adam and Jeannie know how to keep things interesting. Especially recommend this to anyone who is interested in developing more meaningful relationships with their customers.”
Potato_is_good via Apple Podcasts ·
United States of America ·
04/29/21
Amazing topics
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“A lot of amazing topics are discussed in this podcast. It surely is something to look forward to listening every now and then.”
Saoirse Sky via Apple Podcasts ·
Philippines ·
09/07/18
Recent Episodes
Published 12/20/22
"Is customer experience training a one time process or is it ongoing?"
Sounds like this one will have a pretty simple answer, right? As with all things in business, ongoing training is always beneficial. For customer experience (CX) training, this sometimes isn't as straightforward as other types...
Published 12/20/22
"How do we get leadership or executive sponsorship initiatives that we want to tackle?"
This is an AMAZING QUESTION! And a Jeannie favorite. The key to this answer is leadership buy-in.
As a Customer Experience Leader, we know that investing in and executing customer experience is a winning...
Published 12/13/22
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