"The most important customer interaction is the one with the person you are in front of."
Key Moments
01:20 Cultivating a Positive Culture in Leadership and Management
02:56 Customer Centric Business Approach
05:08 Personalizing Interactions and Customer Service
09:09 Maintaining...
Published 04/30/24
"They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members."
Key Moments
00:00 Pre-shift meetings are a key leadership strategy.
04:23 Regular training improves performance and morale.
06:35...
Published 04/23/24
“People don't know what you’re thinking. You have to have the courage to go tell them." Key Moments 03:46 Typecasting in the Workplace
06:02 Taking Opportunities for Career Advancement
08:33 Proactive Pursuit of Career Goals
10:54 Preparing for a Career Discussion with Your Boss
13:48...
Published 04/16/24