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John Dijulius
Customer Service Revolution
Customer service, done right, can be your company’s single, biggest, competitive advantage.
Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.
Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals,...
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Ratings & Reviews
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4.9 stars from 18 ratings
So relatable!
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“As a small business owner who started from humble beginnings in Cleveland, just like John, I love hearing about his journey. His message of serving others first always resonates with me. If you take care of your customers and employees, they will take care of you. Thanks John.”
Ih8dctrs via Apple Podcasts ·
United States of America ·
11/21/23
Incredible!
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“It’s obvious John puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time.”
Dan1777999877 via Apple Podcasts ·
United States of America ·
01/25/23
“John and his team provide the most current
information that can be easily implemented and is real world applicable across multiple industries. Always great insight into providing an exceptional customer and employee experience!”
1234robert1234 via Apple Podcasts ·
United States of America ·
03/31/21
Recent Episodes
What is on your paper napkin?
The DiJulius Group Chief Revolution Officer John DiJulius talks with Govindh Jayaraman, a serial entrepreneur for 30+ years, strategic thought leader, bestselling author, and coach for CEOs and entrepreneurs. Govindh has been called “A Modern Day Napoleon Hill”...
Published 11/21/24
Published 11/21/24
Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships.
Here are the three things we need to focus on:
Finding Negative Cues—Negative cues exist everywhere when it...
Published 11/14/24
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