Being in and around a startup can be a stressful place, especially when you’re trying to land investors.    Automation helps complete repeatable tasks in these kinds of situations. However, there are areas where a founder needs more specialized content and assistance.   Lynne Zagami, a former lawyer and Head of Customer Success at Shoobx, joins Eric to chat about empowering entrepreneurs through educational content. They also discuss…    - How relationship management skills have helped Lynne shift from law to customer success   - The importance of having a responsive culture   - How to manage great customer success without causing burnout   - Why you should be answering client questions before they’re even asked For more info, check out customersuccessleader.com or send a message to [email protected]. To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.