How the Best CEOs Drive Customer-Centricity w/ Arjun Devgan
Listen now
Description
Who owns the customer experience? Most would say the CS team. But, in order to be truly customer-centric, it should be the entire company starting with the CEO.
In this episode of Customer Success Leader, Eric sits down with the VP of CS at Amplitude, Arjun Devgan. The two discuss…
- How to prove your value to the customer year after year
- Why Arjun breaks CS into success, services, and support
- Why the CEO needs to empower the organization to be customer-centric
- The importance of having a top-level metric
For more info, check out customersuccessleader.com or send a message to [email protected].
To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.
More Episodes
Scaling a customer success gameplan is unique to every organization. And, in order to offer customers the most value, it’s essential to keep customer success managers from becoming overwhelmed and overworked.
Megan Costello, Director of Client Success at UpMetrics, shares her three methods for...
Published 02/16/21
Published 02/16/21
In almost any corporate office you walk into, there’ll be some sort of propaganda claiming their dedication to customer service.
But real customer success comes from something deeper, more ingrained.
Tanya Strauss, Director of Customer Success Strategy & Operations at ServiceNow, joins...
Published 02/09/21
Links
Genres
Artwork or description wrong?
Request an update »
Updates may take a few minutes.
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
See hourly chart positions and more than 30 days of history.
Get Chartable Analytics »
See hourly chart positions and more than 30 days of history.
