Create a Healthy Balance of Product & CS Interactions w/ Vanessa Hannay
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Description
Serving your customer via your product and CS team interactions is a bit of a balancing act. There needs to be a healthy level of both.
In this episode of Customer Success Leader, Vanessa Hannay, Sr. Director of CS at Muck Rack, talks to Eric about…
- Striking a balance between customer interactions w/ the product & CS team
- Tips on establishing trusting relationships with customers
- Why losing a company isn’t losing a customer
For more info, check out customersuccessleader.com or send a message to [email protected].
To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.
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