Join us as Alexis Koalla, an expert in telecom operations at Orange, shares invaluable insights how documentation fuels operational efficiency and sparks innovation. From integrating new CVM tools to aligning diverse business units, Alexis discusses strategies that challenge preconceptions and redefine success in the digital era. Don't miss the chance to elevate your approach to customer value management and operational strategy. Plus, discover Alexis's top book recommendations for personal and professional growth. For deeper insights and to connect with the essence of strategic operations, explore Alexis's recommended reads and further details on our website. 🎧 Timestamps: [00:00:00] - Introduction to Alexis Koalla and CVM Stories Podcast [00:01:16] - Alexis's journey from software engineering to operations strategy [00:05:41] - Daily responsibilities and the concept of operational efficiency [00:07:17] - The criteria for adopting new tools in Customer Value Management [00:10:20] - Common mistakes in tool introduction and the critical role of documentation [00:12:50] - The expanding scope of operations and the advent of AIOps [00:14:40] - Generating valuable data for business insights [00:15:52] - Measuring operational efficiency with specific KPIs [00:21:32] - Operational frameworks used at Orange and customer feedback incorporation [00:24:40] - Aligning business units and affiliates with the operational strategy [00:30:12] - The importance of Agile methodologies in operations [00:33:18] - Bridging the gap between development and operations for successful implementation [00:37:38] - Cultivating a collaborative work environment to foster innovation [00:43:09] - Strategies for successfully aligning business units towards transformation [00:46:38] - Measuring the success and direction of transformation efforts [00:49:23] - Reflecting on Alexis's proudest career moments and learning experiences [00:56:27] - Book recommendations by Alexis for personal and professional growth [00:58:20] - Closing and appreciation for Alexis's insights 📚 Book Recommendations by Alexis Koalla: 1. "Miracle Morning" by Hal Elrod: Strategies for personal goal setting and achievement. 2. "The Power of Now" by Eckhart Tolle: Embracing the present for personal and professional growth. 3. "The Power of Intention" by Wayne Dyer: Aligning inner intentions with external goals. 4. "The Four Agreements" by Miguel Ruiz: Principles for personal freedom and effective collaboration. 🔗 Don't miss out on this insightful journey into the heart of customer value management—perfect for Customer Value Managers seeking to make a significant impact in their organizations. For more insights and episodes, visit the website. ✨ Follow us to stay updated on the latest episodes, offering a unique blend of technological insights, industry updates, and visionary discussions. #documentation #operationalefficiency #customervaluemanagement #innovation #communication #cvm #podcast